Ruiz Asset Management Ltd (trading as Rama Residential) is committed to protecting and respecting your privacy.

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This policy explains how we collect, use, and protect any personal data that we obtain from you or that you provide to us.

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Please read the following carefully to understand how we handle your personal data.

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For the purpose of UK data protection law, the data controller is Ruiz Asset Management Ltd (trading as Rama Residential).

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Information We Collect From You

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We may collect and process the following data about you.

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Information you give us

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This includes information that you provide by:

• completing forms on our website

• contacting us by telephone

• sending us emails

• corresponding with us in any other way

This information may include your name, email address, telephone number, property details, or other information relevant to property management or letting services.

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Information we collect automatically

 

When you visit our website, we may automatically collect certain information, including:

• technical information such as your Internet Protocol (IP) address, browser type and version, and operating system

• information about your visit, including pages viewed, website navigation, and interaction with the site

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Cookies

 

Our website uses cookies to distinguish you from other users of our website. This helps us provide a a better browsing experience and allows us to improve our website.

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For more detailed information about the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.

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How We Use Your Information

 

We use information held about you in the following ways.

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Information you provide to us

 

We may use this information:

• to provide you with information, products, or services that you request from us

• to carry out our obligations arising from any agreements entered into between you and us

• to respond to enquiries regarding property management, guaranteed rent, HMO management, or short-let services

• to provide you with information about other services we offer that may be relevant to your enquiry

• to notify you about changes to our services

• to ensure that content from our website is presented effectively for you and your device

If you are an existing customer, we may contact you by email or SMS with information about services similar to those you have previously purchased or enquired about.

You may opt out of these communications at any time.

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Information we collect automatically

 

We may use this information:

• to administer our website and internal operations

• to improve our website and services

• to analyse website performance and visitor behaviour

• to maintain website security

• to measure the effectiveness of marketing and advertising

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Disclosure of Your Information

 

We may share your personal information with:

• service providers who support our business operations

• contractors involved in property management services

• professional advisers such as accountants, legal advisers, or consultants

We may also disclose your personal data:

• if required by law or regulatory authorities

• to enforce our terms and conditions

• to protect the rights, property, or safety of our company, clients, or others

• in connection with the sale, transfer, or restructuring of our business

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Where We Store Your Personal Data

 

The data we collect may be stored and processed within the United Kingdom or the European Economic Area (EEA).

In some cases, it may be processed by service providers located outside the EEA who support our operations (for example IT or software providers).

Whenever your data is transferred internationally, we take reasonable steps to ensure that it is treated securely and in accordance with applicable data protection laws.

While we take appropriate security measures to protect your data, transmission of information over the internet cannot be guaranteed to be completely secure.

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Your Rights

 

Under UK data protection law, you have the right to:

• access the personal data we hold about you

• request correction of inaccurate data

• request deletion of your personal data

• restrict or object to certain types of data processing

• request a copy of your data in a portable format

You also have the right to withdraw consent for marketing communications at any time, for example by using the unsubscribe link in marketing emails.

Requests relating to your personal data can be made by contacting us using the details provided below.

We will respond to requests in accordance with applicable law.

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Changes to This Privacy Policy

 

We may update this privacy policy from time to time.

Any changes will be posted on this page and, where appropriate, we may notify you by email.

We recommend that you check this page periodically for updates.

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Contact Us

 

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Ruiz Asset Management Ltd
Trading as Rama Residential
93 Brydale House
Rotherhithe New Road
London
SE16 2PU

Email: info@ramaresidential.co.uk

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If you are not satisfied with our response, you have the right to raise a concern with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk